1. Introduction

This Privacy Policy (“Policy”) describes how LogAir.ai, Inc. (“LogAir,” “we,” “our,” or “us”) collects, uses, and protects information from users (“you”) who interact with our website, products, mobile applications, and related services (collectively, the “Services”).

By using our Services, you agree to this Policy. If you do not agree, please discontinue use of our Services.

2. Scope and Applicability

This Policy applies to all information collected within the United States through https://logair.ai and any associated applications or tools we provide. We do not offer services or actively market to individuals outside the U.S.

3. Data We Collect

We collect only the data necessary to operate our platform and provide requested services. This includes:

• Account Information: name, email, and password.
• Operational Information: aircraft identifiers, records, and data you submit.
• Transaction Information: order details, billing/shipping address, and contact information.
• Device Information: browser type, IP address, time zone, and basic analytics (cookies and logs).

Payment data (credit/debit card numbers) is processed by our payment partner, Stripe. We never store or have access to full payment card details.

We do not collect sensitive personal information, precise location data, biometric data, or government ID numbers.

4. How We Use Your Information

We use your data to:

• Provide, maintain, and improve our Services.
• Create and manage user accounts.
• Process payments, subscriptions, and transactions.
• Respond to support requests and communicate with users.
• Detect, prevent, and address fraud, abuse, or technical issues.
• Comply with legal and regulatory obligations.

We do not use customer data for targeted advertising, data sales, profiling, or AI model training.

5. Cookies and Tracking

We use only essential cookies to make our site function properly and to maintain security. We do not use advertising, tracking, or third-party marketing cookies. You can manage cookies through your browser settings.

6. How We Share Data

We share information only in limited, necessary situations:

• Service Providers: Vendors that support hosting, analytics, communication, and payments (such as Stripe).
• Affiliates: Related entities under common control that follow this Policy.
• Legal Requirements: When required by law or to protect our rights, safety, and systems.

We do not sell or “share” personal information under U.S. state privacy laws.

7. Your Privacy Choices

• Access or Deletion: You can request access to or deletion of your personal data by contacting privacy@logair.ai.
• Marketing Emails: You may unsubscribe from marketing communications at any time using the link provided in each email.
• Cookies: We use only essential cookies for core functionality; no tracking cookies are active.

8. Data Retention

We retain data only as long as needed for legitimate business or legal purposes:

• Account and profile data: retained while your account is active and up to 2 years after closure.
• Orders and billing records: retained for 7 years for compliance with tax and accounting laws.
• System logs and analytics: retained for 12–18 months for troubleshooting and security.

9. Security

We use technical and organizational measures to safeguard your data, including encryption, limited access, and monitoring. While no system is completely secure, we act promptly to investigate and mitigate any incident affecting your information.

10. Minors

Our Services are designed for users aged 18 and older. We do not knowingly collect or store data from anyone under 18 years of age.

11. State Privacy Rights (U.S.)

If you are a resident of California, Virginia, Colorado, Utah, or Connecticut, you may have specific rights regarding your personal information, including the right to access, delete, or correct your data. You can submit requests to privacy@logair.ai.

We do not sell or share personal data, and we do not engage in targeted advertising or profiling activities covered by state opt-out laws.

12. Data Storage and Processing

All data is processed and stored in the United States. We do not transfer or process data outside the U.S.

13. Changes to This Policy

We may update this Policy periodically to reflect operational, legal, or regulatory changes. When we do, we’ll update the “Effective” date above and post the revised Policy at https://logair.ai/privacy-policy.

14. Contact Us

For privacy questions, data requests, or complaints, contact us at:

• Email: privacy@logair.ai
• Mail: LogAir.ai, Inc., P.O. Box XXX, Doylestown, PA 18974, USA